C H A T P O I N T

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Who can search messages?
  • All user types
Web
  1. Click the  All Groups Search icon at the top left, then popup a search windows, then opt [Messages].
  2. Pop up an [Search Result] windows. 
  3. Different combinations of criteria to search Messages:
    • Search Text
      [Message text content accepts partial input]
    • Date Time (From)
      [Date range of “From”]
    • Date Time (To)
      [Date range of “To”] (Note: The default date range is 1 year)
    • My Message
      [Messages delivered by you]
    • Reply Message
      [Those replied messages, not limited to the login user]
    • File Attached Message
      [The message is attaching a file]
    • Quick Search Box (next to icon)
       
  4. Click the selected message from the search results.
  5. If the searched message is obtained from a file (i.e. file chat), then bring you to the chatroom of the selected file. The selected file is also highlighted on the file list of its belonging group shown on the screen’s right side. 
  6. Click the function icon next to the file name, then popup a selection menu for actions.
  7. You may refer to Help Center -> Message (Functions) -> Find a message for more details.
iOS/Android
  1. Tap the [Recent, or All Groups] at the bottom of the screen.
    [Note: (a) If My Groups is selected, only all groups created by you are searched through; (b) External users don’t have My Groups.]
  2. Tap the  search icon at the top menu.
  3. Turn into a screen to input search criteria. And, select [Messages] for the search.
  4. After inputting the criteria, tap the  start search icon at the screen top. Results are then listed.
  5. You may refer to Help Center -> Message (Functions) -> Find a message  for more details.

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