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ChatPoint is an innovative documentation and collaboration system that unifies folders, files, and chats into one complete team solution, with remarkable trace and search capabilities, moving you and your teams forward to operation excellence.
You may access the help center by the following ways:
You may access the help center by the following ways:
A channel group is a single place where group members communicate via messages and documents exchange.
All user types except External users.
Note: You may refer to this video to see the process in action for Web version.
Note: Groups with same name are accepted if they are created by different users. But, same user cannot create a group with the same name that exists.
Note: You may refer to this video to see the process in action for mobile version.
Group creator.
Note: You may refer to this video to see the process in action for Web version.
Note: You may refer to this video to see the process in action for mobile version.
Note: you may refer to this video to see the process in action for web version.
Note: you may refer to this video to see the process in action for mobile version.
You may refer to the following videos to see the process in action:
Refer to Keyword groups and search on this page. For a visual guide, please refer to the following videos:
[Note: Multi-select is applicable with this function]
Note: you may refer to this video to see the process in action for web version.
Note: you may refer to this video to see the process in action for mobile version.
[Note: Multi-select is applicable with this function]
Note: you may refer to this video to see the process in action for web version.
Note: you may refer to this video to see the process in action for mobile version.
[Note: Multi-select is applicable with this function]
Related messages of a file means the file has ever been uploaded to the group chatroom as part of the messages.
Comments can be made on any file, and comments are searchable.
[Note: In Web version, this action is carried out by the [Forward] command]
When having a file belonging to several categories including for example Marketing, Sales, Human Resources, and Finance, how can I find out the file in a more systematic and speedy way while not possibly replicate it on various classified folders?
To solve this, make use of our built-in 2-level keyword search mechanism structured by Keyword Group and its Keywords and values.
(Keyword Group → multiple Keywords → multiple Keyword Values)
Note: you may refer to our video to see the process in action for web version.
Note: you may refer to our video to see the process in action for mobile version.
For details, please refer to How to update and manage the Workdomain settings on this page.
[Note: The login of user accounts on one device does not auto-carry to another of device(s).]
It is a channel designed for cross-domain collaboration. Share and work with people from other companies, while maintaining the highly integrated document/private chat structure. External companies and contact can concurrently collaborate without worrying about losing files/messages once a host disconnects them.
The conference host can invite other workdomains to join the conference as conference participants. Upon accepting the invitation, the invitee will become the workdomain representative and can add their domain users to the conference.
A conference channel contains the following types of chatrooms: conference chat, private chat and document chat. The main chatroom for external communication is Conference chat, while private and document chat are for communication within a workdomain.
Note: Conference channel creation is a premium feature. Please refer to our pricing plan for more info.
A conference channel contains the following types of chatrooms: conference chat, private chat and document chat.
The primary use of our chatroom is to share information with a group of other users. It is a virtual room where chat session takes place.
Here are the different Chatroom types:
The built-in AI on text recognition enables image text content of an image file to be recognized and auto-associated with the original file, and store for speedy search (Practical usage: apply to store and identify business name cards, invoices, instant image text captured, etc.)
Allow to specify which mobile devices are permitted to login.
Allow to specify only on which network/IP addresses, such as office network, to login. However, for some business natures, this convenience may not meet the user company’s security policy, as the company may require staff access the office network via the company’s VPN. Now, to match your company’s security policy, ChatPoint lets you specify from which networks to access ChatPoint via web.
An enhanced logon process making use of a designated device to confirm user access. You will be asked to verify your identity with a time-based one time password sent to your physical device like mobile phone after entering your login credentials on web version of ChatPoint.
The following steps are for both Web and iOS/Android:
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